VRSS Privacy Policy Statement

At Value Residential Support Services (VRSS), we are committed to protecting and respecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with relevant privacy laws and the National Disability Insurance Scheme (NDIS) standards.

• Collection of Personal Information : We collect personal information to provide you with the best possible support and services. This includes, but is not limited to, your contact details, medical history, support needs, and financial information. We gather this information directly from you or from authorised representatives, with your consent.
• Use of Personal Information : Your personal information is used solely for the purpose of delivering tailored services and supports, ensuring your safety, and meeting your NDIS goals. This may involve communication with your family, support network, healthcare providers, and other relevant stakeholders involved in your care. We only share your information with others when it is necessary to provide support or is required by law.
• Storage and Security : VRSS takes the protection of your personal information seriously. We store all data securely and take appropriate measures to prevent unauthorized access, loss, or misuse. This includes using secure digital storage systems and limiting access to authorised personnel only.
• Access and Correction of Information : You have the right to access the personal information we hold about you. If you believe any information is inaccurate or outdated, you can request corrections. Please contact us if you wish to review or update your personal details.
• Consent : Before collecting, using, or sharing your personal information, VRSS will seek your informed consent, except where permitted or required by law. You may withdraw consent at any time by notifying us, but please be aware that this may impact our ability to provide certain services.
• Sharing of Personal Information : VRSS may share your personal information with third parties, such as healthcare providers, NDIS Plan Managers, or other service providers, when necessary for the delivery of your support services or to meet regulatory requirements. All shared information will be treated with the utmost confidentiality and used only for the purpose of providing services to you.
• Privacy and Confidentiality Obligations : We ensure that all staff, contractors, and service providers working with VRSS are aware of their privacy and confidentiality obligations. We provide ongoing training to ensure compliance with privacy laws and best practices in managing personal information.
• Your Rights : You have the right to request access to your personal information, ask for corrections, and lodge complaints if you believe your privacy has been compromised. If you have any concerns or wish to exercise your rights, please contact us using the details provided below.
• Changes to This Privacy Policy : VRSS reserves the right to amend this Privacy Policy as needed to comply with changes in laws, regulations, or organisational practices. We will notify you of any significant changes and ensure that our updated policy is available for review.

Contact Us

If you have any questions or concerns regarding your personal information, or if you wish to access or correct the details we hold about you, please contact:

admin@valueresidentialsupportservices.com

Thank you for trusting VRSS with your personal information. We are committed to maintaining your privacy and supporting you with respect, care, and professionalism